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Return and Refund Policy
At Yvette Crafts, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our Refunds and Returns Policy outlines the steps to address your concerns.
1. Return Eligibility
You may return an item if:
- The product was delivered in a damaged or defective condition.
- The wrong item was delivered.
- The product is unused, in its original packaging, with all tags and accessories intact.
Note: Returns are not accepted for items damaged due to misuse, mishandling, or normal wear and tear.
2. Return Timeframe
You must initiate a return within [7-14 days] of receiving your order.
3. How to Request a Return
To request a return:
- Contact our customer support team at [email protected].
- Provide your order details, reason for return, and any supporting photos (for damaged or defective products).
- Our team will guide you through the next steps and arrange a pickup, if applicable.
4. Refund Process
Refunds are processed as follows:
- Cash Refunds: If your return is approved, you will receive your refund in cash at the time of product collection.
- Replacement: Alternatively, you may opt for a replacement product if stock is available.
5. Non-Returnable Items
The following items are non-returnable:
- Items explicitly marked as “Final Sale” or “Non-Returnable.”
- Customized or personalized products.
- Products damaged due to customer misuse.
6. Shipping Costs
- If the return is due to our error (wrong or defective product), we will bear the return shipping costs.
- For other return reasons, the customer may be responsible for return shipping costs.
7. Cancellation Policy
Orders can be canceled only before they are shipped. To cancel an order, contact us at [email protected] immediately.
8. Contact Us
If you have any questions about our Refunds and Returns Policy, please reach out to [email protected].